Softplexity ("we", "us", or "our") operates the softplexity.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and contact form.
Information We Collect
When you use our contact form or browse our website, we may collect the following information:
- Your name
- Email address
- Phone number (optional)
- Message content
- Usage data (IP address, browser type, pages visited)
How We Use Your Information
We use the collected data for the following purposes:
- To respond to your inquiries and provide customer support
- To improve our website and services
- To communicate with you about our services
- To analyze website usage and improve user experience
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website. The following services may collect data:
- Google Analytics — Used for website analytics and understanding user behavior
- Microsoft Clarity — Used for heatmaps and session recordings to improve user experience
- Session Cookies — Used to maintain your session and language preferences
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Contact form submissions are stored securely and may be retained for up to 2 years for record-keeping purposes.
Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object to processing
Data Security
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Third-Party Services
Our website may contain links to third-party sites. We have no control over their privacy practices and encourage you to review their privacy policies.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal data from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Softplexity
- By email: contact@softplexity.com
- Phone: +40720754107
- Location: Bucharest, Bucuresti, RO